Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect the personal information you provide when you register, play or interact with Fatbet Casino. We take your privacy seriously and set out below what data we collect, why we need it and the choices you have. This page applies to users accessing our services in the United Kingdom and explains how we handle personal and technical data in a clear, practical way.
Types of data we collect
We collect a range of information to operate your account and provide our services. This includes personal data, technical data and transactional data. We only collect what is necessary for account management, payments, regulatory checks and customer support.
Personal data
Personal data includes information you give us directly when registering or contacting support, such as your name, date of birth, email address, phone number and postal address. We also collect identity documents where required for verification, and any other details you submit to fulfil regulatory and security checks.
Technical data
Technical data is information collected automatically when you use our site or app. This includes IP address, device and browser details, operating system, login timestamps, pages viewed and basic location data. We use technical data to keep the service secure, detect fraud and improve performance.
Transactional data
Transactional data covers deposits, withdrawals, bet and play history, payment method details and loyalty activity. We record transaction amounts, dates and status to process payments, respond to disputes and meet regulatory reporting obligations.
How we use your information
We use your data to create and manage your account, process payments, verify your identity, prevent fraud, resolve disputes and comply with legal obligations. We also use aggregated or anonymised information to monitor service performance and improve products. We will not use your personal data for marketing unless you have given consent where required by law.
Data protection practices
We use technical and organisational measures to protect your data, including encryption for data in transit and access controls for stored data. Access to personal information is limited to authorised staff and contracted service providers who need it to perform their role. We retain data only for as long as necessary to provide services, meet legal obligations and resolve disputes.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, secure your session and collect analytics. You can control cookie settings through your browser or device. Where required, we will ask for consent before placing non-essential cookies.
User rights
You have rights to access, correct, restrict or delete your personal data, and to object to or request portability of certain information. You may also withdraw consent where processing is based on consent. Some requests may be subject to legal or operational limits, for example where we must retain records for compliance.
Access, correction and deletion
To view, update or request deletion of your data, contact us through your account settings or by emailing [email protected]. We will respond to requests in line with applicable data protection law and may require verification of identity before actioning requests.
Information sharing and third parties
We share data with trusted third parties to provide services, including payment processors, identity verification providers, analytics and customer support partners. We require these providers to keep data secure and only process it for authorised purposes. We may also disclose data where required by law or to prevent fraud.
Privacy policy updates
We may update this policy from time to time. Any material changes will be posted on this page with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.